Frequently Asked Questions

It depends on the size and location of the damage. Generally, chips smaller than a 50 cent coin and cracks under 40mm can be repaired with our chip repair service. However, if the damage is in the driver's direct line of sight or has penetrated both layers of glass, windscreen replacement is recommended. We provide honest assessments and will always recommend repair when it is the appropriate solution.

A typical chip repair takes about 20-30 minutes. You can drive your vehicle immediately after the repair is complete. The resin cures instantly under UV light, so there is no waiting period.

Windscreen replacement typically takes 1 to 2 hours. However, you will need to wait approximately 1 hour after installation before driving to allow the adhesive to cure sufficiently. We will advise you on the safe drive-away time for your specific vehicle.

Most comprehensive car insurance policies cover windscreen damage. Many policies offer no-excess windscreen repair, and replacement often has a reduced excess. We work with all major insurers including AAMI, NRMA, QBE, Youi, and Shannons. We can handle the claim process on your behalf. Learn more about our insurance claims process.

Yes, we offer 24 hour mobile windscreen repair and replacement across Sydney. Our fully equipped vehicles can service your car at your home, workplace, or any convenient location - day or night. Mobile service is available for most repairs and replacements at no extra charge. We're based at 43 Cambridge Ave, Bankstown, with mobile coverage across all of Greater Sydney. See all our services.

ADAS (Advanced Driver Assistance Systems) calibration is required after windscreen replacement if your vehicle has safety features like lane departure warning, automatic emergency braking, or adaptive cruise control. These systems use cameras mounted to the windscreen that must be recalibrated to work correctly after the glass is replaced. See our ADAS calibration service for details.

We're based in Bankstown and provide 24 hour mobile windscreen service across all of Sydney. This includes South-West Sydney, Western Sydney, Canterbury-Bankstown, Liverpool, Parramatta, and all surrounding regions. Our workshop is at 43 Cambridge Ave, Bankstown, and our mobile technicians can reach you anywhere in Greater Sydney. Call 0404 112 000 any time.

Yes, all our windscreen repairs and replacements come with a warranty. Chip repairs are warranted against spreading from the repair site. Windscreen replacements include a water leak warranty and workmanship guarantee. We stand behind the quality of our work. Read our warranty policy for details.

You can book by calling us on 0404 112 000 or by completing the quote form on our website. We answer calls 24 hours a day, 7 days a week. For urgent repairs, calling is the fastest way to arrange service - we respond to emergency calls immediately.

Yes, once the adhesive has cured (typically 1 hour after installation), your windscreen is sealed and you can drive in any weather conditions. We use high-quality adhesives that provide a complete weather seal once cured.

Windscreen repair typically costs $60-$120 depending on the chip size and location. Replacement costs vary based on your vehicle make and model, ranging from $250 for standard vehicles to $800+ for vehicles with ADAS sensors. We provide free quotes and guarantee to beat any competitor's price for like-for-like service. Contact us for a free quote.

Yes, we offer same-day service for most repairs and many replacements - and we're open 24 hours. Chip repairs can often be completed within hours of booking. For replacements, same-day service depends on glass availability for your vehicle. Call 0404 112 000 any time to arrange immediate service.

We use high-quality OEM-equivalent glass that meets Australian safety standards (AS/NZS 2080). For vehicles with ADAS features, we source glass that's compatible with your sensors and cameras. If you specifically require genuine OEM glass, we can source it - just let us know when booking.

We accept all major payment methods including cash, credit/debit cards (Visa, Mastercard, AMEX), and bank transfers. For insurance claims, we can often bill your insurer directly so you only pay any applicable excess. Payment is due upon completion of the work.

Yes, chips can spread into cracks at any time. Temperature changes, road vibrations, and bumps can all cause a small chip to suddenly crack across your windscreen. Once it cracks, repair is no longer possible and you'll need a full replacement. Getting chips repaired promptly with our chip repair service saves money and prevents this risk.

While DIY kits exist, we don't recommend them. Professional repairs use industrial-grade resin and specialised equipment to restore structural integrity and optical clarity. DIY repairs often leave visible marks, can trap air bubbles, and may not prevent the chip from spreading. A professional repair costs similar to a good DIY kit and comes with a warranty.

Yes, we can repair multiple chips in a single visit. Most windscreens can have 3-4 chips repaired before replacement becomes the better option. If chips are close together or there are too many, the structural integrity may be compromised and we'll recommend replacement instead. We'll assess and advise honestly during our inspection.

Yes, we offer 24 hour emergency windscreen replacement. We answer calls around the clock, 365 days a year. Whether your windscreen is shattered at midnight or you have an urgent repair at 5am, call us on 0404 112 000 and we'll dispatch a technician immediately. We're based at 43 Cambridge Ave, Bankstown, with mobile service across all of Sydney.